Terms and Conditions

Delivery and returns

Ready for dispatch in 1–3 business days from Cornwall, United Kingdom.
Free delivery within the United Kingdom.
Returns and exchanges accepted (exceptions may apply).
Gift wrapping available.
Contact seller for international shipping:

Returns and exchanges

I gladly accept returns and exchanges.

Contact me within 7 days of delivery and send items back within 14 days of delivery.
I don’t accept cancellations.

Please contact me if you have any problems with your order:

Due the nature of these items, unless they arrive damaged or defective, I cannot accept returns for: custom or personalised orders, perishable products (like food or flowers) or intimate items (for health/hygiene reasons).

Returns and exchange details:

If you are not satisfied with the item you have received you may return it in its original condition within 14 days of receipt for a full refund (excluding postage costs). Work must be in it’s original packaging.
Please note that Wild West Works cannot accept responsibility for, or give a refund for, any item that has been damaged during shipping. So please pack any item that you are returning EXTREMELY CAREFULLY!

Wild West Works will not accept returns on custom orders, as those should already have been approved.

If you have any other problems or queries after receiving the item, please contact me straight away (WITHIN 7 DAYS of receipt) and I will do my best to help.

Delivery policies

All items are packaged securely. Wild West Works will always try to use recycled and/or biodegradable packaging where it can.
All packages are delivered by Royal Mail, unless otherwise arranged.